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All our Policies

Our website usage is governed by local UK Law, and our policies which are detailed below.

Privacy Policy | Cookies Policy | Medicine Policy

Privacy policy

We use this privacy policy to give you information about how we handle information about you when you visit our websites www.PureChemist.co.uk and mobile app or use our services, apply to work at Pure Chemist or use our health services centers.

We know that our privacy policy provides you with a lot of information, so we have organised it into sections to make it easier for you to read and understand. Some information is in expandable sections to make it easier to read. You just need to click on the sub-heading and more information about the section this will drop down for you to read.

Your privacy matters to us, so whether you are new to Pure Chemist or a long-time patient, please do take the time to read this policy. If you have any questions, please let us know by using the contact details provided.

We respect your right to privacy and are committed to explaining clearly and honestly how we use any information that we have about you. This privacy policy will help you to understand what information we collect, why we collect it, and what we do with it.

We do not knowingly collect information from children or other persons who are under 18 years old via our website. If you are under 18 years old, you must only access our services with the consent of your parent(s)/guardian(s).

Retention of your information

We only keep your personal details for as long as we need it to:

We keep a document which tells us how long we need to keep this information for in order to meet the above purposes. If you want more detail on this, please get in touch using the contact details given in the ‘Contact us’ section.

Cookies Policy

We, Delivering Healthcare Ltd, run our website at (our site). Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. By continuing to browse our site, you are agreeing to us using cookies.

Protecting our customers and their information is very important to us. This means that the cookies on our site will not collect your personal information. However, we do use cookies on our site to help make your visits more effective, so we'd like to explain more about how and why we use them. A cookie cannot read information from your hard drive or read cookie files created by other websites. Using cookies is an industry standard that can be found on most major websites.

We can change the use of cookies at any time and for any reason. Any changes will be displayed on our site and will take effect straight away. If you continue to use our site after any changes are made, you are considered to accept those changes.

Cookies make websites work better

Cookies are small text files which websites, and sometimes emails, place on your device. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use our site more efficiently and save time by not having to re-enter your details each time you visit. For us, cookies help us to analyse how our customers use our website so we can make improvements.

We use three types of cookies on our site.

Certain cookies are necessary for you to use our site. Other cookies are not essential but do help to improve your experience while using our site. You can delete the cookies from your browser at any time if you want to (see below for more information on how to do this), but this will restrict the functions that you're able to carry out on our site.

Our cookies fall into the following categories.

Advertisements displayed on our site may be provided through an advertising-management company. When you view a web page that contains advertising provided by an advertising-management company, that company may place a cookie on, or collect a cookie from, your device (if you have enabled cookies).

Please note that third parties may also use cookies, which we have no control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies

You can block cookies from any website through your browser settings. If you share a computer with other users, accepting or rejecting the use of cookies will affect all users. The Help function in your browser should tell you how to do this. For more information about how to change your browser settings, go to www.aboutcookies.org. However, doing so is likely to limit the functions of our site. For information on how to do this on your mobile phone browser, please see the manual for your phone.

Cookies

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: www.PureChemist.co.uk.

Medicine Policy

Orders and Payment

Once an order has been placed, the transaction is processed manually at the premises of Pure Chemist by our registered pharmacists who are members of the General Pharmaceutical Council. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Pure Chemist may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Pure Chemist following checking of orders by a pharmacist. We only deliver prescription medication within the UK.

Payment will usually be taken by Pure Chemist at the time that goods are dispatched (except for payments using PayPal which are debited to the customer account at the time of placing the order). Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors' fees will be added to the customer's account. EU residents pay the VAT inclusive price. Non-EU/exempt residents pay the exclusive price. All NHS Prescription Services provided by Pure Chemist are provided on a "best endeavours" basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible. By placing your request, you are instructing Pure Chemist to request and collect your prescription from your GP. In order to ensure safe receipt of any electronic prescription issued in relation to your request, we may re-confirm your pharmacy nomination before this is forwarded to your doctor. Due to the range of third-party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received.

Pure Chemist will endeavour to ensure that all Prescription Only Medicines (POM) prices are correct on the website. In some cases, the prices may vary due to manufacturer price increase, product availability and/or special-order requirement. In such cases Pure Chemist will contact you on receipt of the prescription to inform you of any price difference. We are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.

Same-day dispatch for one-off prescriptions

Same-day dispatch for one-off prescriptions is available if the following criteria are met:

  1. A patient registers with us first before their GP prescribes anything
  2. Prescriptions must be received by us from a patient's GP by 12 noon
  3. Payment for a patient's prescription is received if the patient is not exempt by 12 noon
  4. The prescription-only includes Selected medicines.

If a one-off or repeat prescription for the same patient is received within 15 mins of each other, the order will be consolidated and same-day dispatch cannot be guaranteed.

You acknowledge that Pure Chemist is not responsible for incidents relating to the storage, handling, manufacture, delivery, use, misuse or abuse of your medication.

Free NHS prescriptions

In some situations, patients are automatically entitled to free NHS prescriptions. You can check whether you’re entitled to receive free prescriptions.

What information do we need?

When registering as a Pure Chemist patient, we’ll ask whether you pay for your NHS prescriptions. If you’re entitled to free NHS prescriptions, we’ll ask the reason and if applicable when it’s due to expire. We’ll then remind you when your exemption is due to expire.

Pure Chemist uses the NHS’s Real Time Exemption Checking (RTEC) system to confirm your exemption status. If it cannot confirm your exemption, we’ll use the information provided on your account.

We don’t ask for physical proof of your entitlement but it’s your responsibility to make sure the information we hold is accurate and up to date. You can do this through your online account or by contacting our Customer Care team.

The NHS carry out checks on the exemption status of patients. Anyone found to be claiming free prescriptions falsely, could be liable for a penalty fine. By supplying accurate information, you also ensure we don’t charge you incorrectly.

What happens when my exemption from paying NHS prescription charges expires?

If your exemption has expired and you have not updated us with new valid details, we may begin taking payment for prescription charges if you’ve given us your payment details. Without payment details, it could delay our dispensing process while we make contact with you.

If you’ve been exempt from paying NHS prescription charges for one of the following reasons, you will need to pay for your prescriptions upon expiry.

Any account with an expired exemption that holds valid payment details will be charged for their prescriptions.

In other instances, we’ll continue to honour your entitlement to free prescriptions, unless informed of a change in circumstances.

Please note, without valid proof of your exemption, the NHS could issue you with a fine for making a false claim.

You can update your details by logging in to your online account or contacting us.

NHS prepayment certificates (PPC)

An NHS prepayment certificate (PPC) can help patients who are prescribed multiple regular medicines save money on their prescriptions. You can learn about and purchase PPCs online here. Having a valid PPC means you’ve already paid. Therefore, we won’t charge you for NHS prescriptions during the period covered by the PPC, and your account will be classed as ‘exempt from paying prescription charges’.

If your circumstances change, it’s still your responsibility to keep us up to date with accurate information.

Managing other people's medication

In principle, registration for our service must be done personally by the patient, but in certain circumstances registration can be done for or on behalf of someone else. You can register an account and order repeat prescription medicines for others online when you:

When you assist someone with the technical aspects of setting up an account and managing prescriptions, you must ensure that the patient understands the steps taken, and terms accepted and give you clear instructions to give consent at the relevant steps of the registration or ordering process.